They are the one and only reason for our existence. They pay our salaries and wages. They provide our health care. Without them we have no business. Service excellence is what we’re all about. We consistently raise the bar and lead our industry in delivering customer service excellence and service dependability.

We care for all our constituents . . . associates, customers, suppliers, investors and our neighbors. We treat each with due respect and courtesy. Our people set the industry standard and we make sure they are well-skilled, work in safe environments, are well-informed and have challenging assignments that contribute to our corporate growth and their individual development. We strive to be good citizens in our communities and good partners to our customers and suppliers.

As a team we practice what we preach. We guide one another to perform our work at appropriate cost levels and understand that our customers are dependent upon our being efficient. We ensure our cost consciousness supports excellent service to our customers, quick decisions and flawless execution. We do not choose between cost effectiveness and service excellence; we strive to deliver both.

This is one of our core strengths and the real foundation of our competitive advantage. We respect one another. Our management team and associates work together to deliver results. We will not tolerate organizational politics, and we will stamp it out wherever it exists. No one will outperform us because we have the best teamwork in our industry.

We don’t keep secrets. We broadly share our plans and strategies. We filter out rumor from fact, and we talk about our company’s views, values and our industry’s issues clearly and often. We listen.

We reinvest in our core and don’t yield to the marketplace. We consistently innovate and introduce new products to help our customers improve their competitiveness. Fervently following the first six “Cs” ensures we will always be tough to beat!